FAQs

SHIB Academy is the first stop to join the Health Insurance Transactions Platform. It was carefully designed to provide educational and training content for Health Insurance Transactions Platform stakeholders.

There are no fees, the training course for the Health Insurance Transactions Platform is completely free.

You can view the video (Steps to register at SHIB Academy) shown on the home page, which explains the registration steps in detail. If you encounter any problem during registration, you can contact support team.

Yes, you can change the mobile number after registering by logging into the "profile" page. Knowing that the number must be unique and not registered in any other account in the academy.

The ID number is your organization national health information center identifier "NHIC ID" for health care provider and commercial registry number "CR number" for system vendor. If you encounter any problem during registration, kindly contact our support team via email: support@shib.sa or phone number.

The Health Insurance Transactions Platform uses the National Health Information Center (NHIC) identifier for your facility, which you can obtain from the Seha platform. It is called the unified health record number and consists of 14 digits.

You can create an account on the Seha platform by following the guide available on the Seha website.

You must verify that the ID number (NHIC identifier or CR number) has been entered correctly and without any space. If the problem still exists, you can attach a screenshot of the problem you are facing to the support team through the following email: support@shib.sa with your complete information.

You can start watching the course directly after successfully signing into the academy, you will be redirected to course page.

The course is presented in English and Arabic language.

The duration of the course is two hours.

You must complete all previous session video and test to move to the next session. If the problem still exists, you can attach a screenshot of the problem you are facing to the support team through the following email: support@shib.sa. Provide your complete information.

Learners can obtain the certificate by completing all mandatory lessons for the course content. A green check mark will appear next to the completed lessons.

Course certificates will be generated automatically at the end of the course. Or by going to Profile / My Certificates.

Yes, course evaluation is required to obtain the certificate.

To obtain a course completion certificate, your viewing percentage must be higher than 95%. If you have reached the required percentage and the certificate is not issued by the system, you can contact support team.

If you have a different Champion for each branch, each Champion must take the course. However, if you have one Champion at the organization level, you do not need to have certificate for each branch.

You can contact the SHIB onboarding Team via the following email: support@shib.sa or phone number: 920033808, which is mentioned on the Contact Us in the page footer.

You can go directly to the Unified Platform (SHIB) website by clicking on the link below the important links in the page footer.

To register on the portal, please follow the steps described in its "Unified Portal User Manual" attached within the third lesson in the Health Insurance Transactions Platform qualification course.

SHIB Academy Certificate. Your facility's Health Insurance Transactions Platform identifier (SHIB id). Authorized person form stamped by the Chamber of Commerce. A copy of the authorized person’s ID.

The best person to be nominated as an authorized person will be from senior positions in the facility (CEO, Deputy General Manager, etc.) and it is recommended that the authorized person be in direct contact with a SHIB champion and be fluent in both Arabic and English.

Only one authorized person should be assigned at the organization level.

The authorized person who will act as a representative of the organization, and who will be responsible for: Register the organization/facility in the portal. Accept the terms of use and communicate them to the organization/facility to achieve compliance. Ensure that a deputy is delegated to carry out tasks and responsibilities whenever required.

Proactive. Willing to communicate positively and effectively in a timely manner. Fluent in Arabic and English. Familiar with the insurance side of business.

Only one SHIB champion should be appointed per organization. Additional champion may be appointed for each facility within one organization for exceptional cases.

Yes, the champion can be an authorized person as long as he is qualified, but this is not mandatory.

You can obtain the authorized person form by reading (the registration guide on the Health Insurance Transactions Platform) attached in the attachments box below the video lesson three.

You must upload the stamped form on the unified portal on the facility information page.